Our support team is here to help keep your systems running smoothly. Whether you need assistance with a technical issue, have a question about your systems, or need help accessing company resources, the Go IT support team is ready to assist.
Submit a Support Request
The fastest and most effective way to request support is by emailing our helpdesk.
Whenever possible, please send your request from your work email address so our system can automatically identify your organization and generate a support ticket for our technicians.
Including helpful details such as your device type, screenshots, or any error messages will allow our team to assist you more quickly.
Call Support
If your issue requires immediate attention or you prefer to speak with someone directly, you can contact our support desk by phone.
If all technicians are assisting other clients, please leave a detailed message and your request will automatically be converted into a support ticket.
Start a Remote Support Session
If a Go IT technician has asked you to start a remote support session, please use the secure connection link below.
This allows our technician to safely connect to your computer and assist you directly.
What to Include in Your Request
To help us resolve your issue as quickly as possible, please include:
• A brief description of the problem
• The device you are using (desktop, laptop, mobile device)
• Any error messages or screenshots
• When the issue started
• Whether the issue affects other users
Support Hours
Go IT provides support 7 days a week from 7:00 AM to 7:00 PM Pacific Time.
All support requests receive a response from a live technician within 2 hours, and urgent issues are prioritized accordingly.